Shipping & Returns

Shipping

We currently ship throughout Australia. Orders are processed within 1-3 business days, excluding weekends and public holidays.

You will receive a confirmation email after placing your order and another email containing tracking details once your order has been dispatched.

Australia Post - Standard Shipping (Parcel Post) with tracking approximately 6-10 business days, cost per order size or free over $150.00 of goods purchased

Australia Post - Express Shipping with tracking approximately 5-9 business days, cost per order size

Delivery estimates begin after dispatch and may vary for regional or remote locations. Delays caused by carriers, severe weather, public holidays, or other circumstances outside our control may occasionally occur.

Please check that your name, address, and contact details are correct before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Tracking Your Order

When your order ships, we will email you a tracking link. Tracking information may take up to 24 hours to update after dispatch.

If tracking shows that your parcel has been delivered but you cannot locate it, check around the property and ask other household members or neighbours (this has happened to us on occasion). If package still cannot be located, then contact the carrier and our team for assistance.

Returns

We accept eligible returns requested within 7 days of delivery.

To qualify for a return, an item must be:

  • Unworn, unwashed, and unused, apart from trying it on.

  • Returned with its original tags and packaging.

  • Free from marks, stains, odours, pet hair, or other damage.

  • Accompanied by valid proof of purchase.

Returns that do not meet these conditions may be declined.

For valid returns we will forward you the return postage details.

Change-of-Mind Returns

For approved change-of-mind returns, customers are responsible for return postage. Original shipping charges are not refundable.

You may choose a refund, exchange, or store credit for an eligible return.

Exchanges

To request a different size or item, contact us at fuevco@gmail.com with your order number and requested exchange.

Exchanges are subject to stock availability. If the requested item is unavailable, we will offer store credit or a refund in accordance with this policy.

Sale and Final-Sale Items

Sale items may be returned under the same conditions as “Returns” items. Note Sale items are eligible for store credit only.

Items clearly marked final sale cannot be returned for change of mind. This does not limit any rights customers have under Australian Consumer Law where an item is faulty, unsafe, incorrectly described, or otherwise fails a consumer guarantee.

Faulty, Damaged, or Incorrect Items

Please contact us within 7 days of delivery if your order arrives damaged, faulty, or incorrect. Include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the item, packaging, and shipping label.

We will assess the issue and provide an appropriate remedy, such as a repair, replacement, or refund, in line with Australian Consumer Law. Do not return the item until you receive instructions from us.

How to Start a Return

  1. Email fuevco@gmail.com with your order number, the item being returned, and the reason for the return.

  2. Wait for return approval and shipping instructions.

  3. Pack the item securely and include your order number inside the parcel.

  4. Send it using a trackable postal service and retain your receipt.

Returns sent without prior approval may not be accepted. Unless the item is faulty or incorrect, FUEVCO is not responsible for return parcels that are lost or damaged in transit.

Refunds

We will inspect returned items after they arrive. Approved refunds will be issued by us to the original payment method within 5-10 business days. We will send you confirmation when this occurs.

Note your bank or payment provider may require additional time to display the refund dependant upon payment method. Shipping fees are not refundable for change-of-mind returns.

Order Cancellations

Contact us immediately at fuevco@gmail.com if you need to cancel an order. We will try to help, but an order cannot be cancelled after it has been processed or dispatched.

Contact Us

For shipping or return enquiries, contact:

FUEVCO
Email: fuevco@gmail.com
Response time: within two business days